Shipping Policy

Order Processing

All orders are processed within 2 to 3 business days (Monday through Friday, excluding public holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.

Our daily order cut-off time is 3:00 PM (GMT-05:00) Eastern Time. Orders placed after this time will be processed the following business day.

Shipping Rates & Transit Times

We currently offer shipping to the United States, Canada, Australia, and the United Kingdom.

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

1. Standard Shipping

• Transit Time: 7 to 15 business days
• Cost: $6.99

2. Express Shipping (Rates based on order weight)

• Transit Time: 5 to 8 business days
• Cost:
  • Orders 0kg – 2kg: $19.99
  • Orders 2kg – 3kg: $26.99
  • Orders 3kg and up: $32.99

Please note: Transit times are estimates provided by the carrier and are not guaranteed. They do not include our 2-3 day processing time.

Order Tracking

Tracking information is automatically sent to the email address you provide at checkout. If you do not receive tracking information within 1 to 2 business days of the above processing time, please check your spam folder.

Change Address or Phone Number

If you would like to change your address, you will need to contact us at - info@shoespicky.com and update us with the new delivery address. After the order is shipped, we will no longer be able to change the shipping address.

Damage or Missing Packages

Please check all items thoroughly after receiving them. Sometimes your items may be damaged in transit. When this happens, we just need you to send an email and damage photos within 5 days of the shipping date. Any damaged or missing items reported after 5 days will not be refunded. Please do not discard any packaging or product until all shipping issues have been resolved. email us at - info@shoespicky.com so that we can work with you to resolve the issue.