Refund & Return Policy

Thank you for shopping at shoespicky. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return it to us for a refund or exchange, subject to the following conditions.

30-Day Return Window

• You have 30 days from the date of delivery to return an item.

Condition Requirements

• To be eligible for a return, your item must be unused and in the same condition that you received it.
• It must also be in the original packaging, with all tags and labels attached.
• Shoes must be unworn and free of any signs of wear and tear.

Refund Timeline

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shoespicky@outlook.com and send your item to Kai Tak Fty Building, No. 99 King Fuk Street, Sanpokong, Kowloon, HK.
• Exchanges are subject to product availability.

Damaged Items

• If you receive a damaged item, please contact us immediately at shoespicky@outlook.com with photos of the damage.
• We will work with you to resolve the issue, which may include a replacement or a refund.

Return Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.
• We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.

Return Address

To return your product, please mail it to:

Kai Tak Fty Building, No. 99 King Fuk Street, Sanpokong, Kowloon, HK

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Email: shoespicky@outlook.com

Phone: 18576700516