Returns and Refund Policy

We strive to offer 100% satisfaction to all our valued customers. We offer a refund or exchange for defective items, missing items, or items significantly different from our description. As the products from Shoespicky.com are all custom-made according to the customer’s measurements, we offer a fair and responsible return/exchange policy.

    Return/Exchange (accepted under the following circumstances):

    1. To be eligible for a return, your item(s) must be

      • Unused
      • Undamaged
      • All tags attached
      • Original packaging
    2.  Defective/Incorrect items
      • At shoespicky.com, we are doing our best to ensure product quality and order accuracy. However,  it may happen that you receive a damaged item or incorrect product. We guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.

            3. Product lost in transit

        • If the product doesn’t arrive because it is clearly lost in transit. We can either send you another product or we can refund you 100%.

      Return/Exchange process:

      • Step 1: You must first contact us, providing us with the order number and the reason for the return/exchange in our contact form.
      • Step 2: Leave a note with your order number and insert it into the return package.
      • Step 3: Please do not send your return to the address on your package. Our customer service will provide the return address.
        • Step 4: Post the item(s) to us via your preferred shipment method.
        • Step 5: Once your parcel reaches us, we will process the refund/exchange within 5 working days. The refund will automatically be applied to your original payment method within 5 working days. 

        Restocking fee:

        • Due to inspection, warehouse, and processing costs a 10% restocking fee will be applied to all item(s) that are returned.  Item(s) being returned/exchanged due to manufacturers defect will not incur this restocking fee. The fee will be applied to the original order and the remaining balance will be refunded.

          Refund method:

          • Please allow 5 working days for your refund to post to your original payment method. We will notify you by email when your refund has been submitted.

                Return/Exchange shipping costs:

                • Customer is responsible for return/exchange postage unless products are defective or wrong.

                 Are You facing Anything else contact us-

                 Email : info@shoespicky.com

                 Phone : +86 18576700516
                 Address
                : Room 3, 101, No. 3, Dongren West Road, Jimei District, Xiamen, Fujian ,China, 361024